Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This includes:

• Account information (name, email address, password)
• Profile information and team details
• Query data and search terms you submit
• Usage data and analytics
• Communication data when you contact us

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your queries and generate analysis reports
• Communicate with you about your account and our services
• Monitor usage and detect technical issues
• Comply with legal obligations
• Protect against fraud and abuse

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and safety
• With service providers who assist in our operations including Supabase (database), OpenRouter (AI model access), Mixpanel (analytics), Vercel (hosting), and Tawk (support and chat)
• In connection with a business transfer or merger

4. Third-Party Services

Our service integrates with third-party AI models and services to provide analysis. When you use our service:

• Your queries may be sent to third-party AI providers through OpenRouter
• We use Supabase for database services
• We use authentication services for account management
• We may use analytics services to improve our platform

These third parties have their own privacy policies, and we encourage you to review them.

Connected AI assistants

You can connect an AI assistant (such as Claude or ChatGPT) to Story Arc through our connector (details). When you do:

• You sign in to Story Arc and approve the connection; the assistant receives an access token, never your password
• The assistant can read the same workspace data you can see in Story Arc, and take the same actions your role allows there (such as creating or running prompts, which uses credits, and updating tasks)
• We receive only the tool requests the assistant makes (for example, which workspace to read). We don't receive or store your conversations with the assistant
• We record which tools are used, with ids, options and timings, in our product analytics to improve the connector; we don't record the text you enter or the data the tools return
• Data the assistant reads is then handled under that assistant provider's own terms and privacy policy
• You can disconnect at any time from the assistant's settings, which stops its access

5. Data Security

We implement appropriate security measures to protect your information. However, during this experimental release, you should expect that the service may experience disruptions, stop working, or have performance issues. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods for legal compliance, dispute resolution, and to prevent fraud and abuse.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Portability of your data
• Objection to processing
• Restriction of processing

To exercise these rights, please contact us at team@thestoryarc.ai.

8. Changes to This Policy

We may update this privacy policy from time to time. Given the experimental nature of our service, changes may occur with limited notice. We will notify you of material changes when possible.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at team@thestoryarc.ai